FREQUENTLY ASKED QUESTIONS

Place your order online at beard-knight.com, and you’ll receive a confirmation email with your order details. We currently do not offer tracking, but your jewelry will be delivered within 7-14 business days within the U.S., with a notification email upon dispatch. For updates or assistance, contact our support team at support@beard-knight.com.

We accept major credit cards including Visa, Mastercard, and American Express for secure online purchases at beard-knight.com. PayPal is also available as a convenient payment option. All transactions are processed securely, and no additional financing plans are currently offered.

Standard delivery within the U.S. takes 7-14 business days, with no tracking available. Shipping costs are free for orders. International shipping is not currently offered, and delivery times may vary due to holidays or unforeseen delays.

Clean your Kiki jewelry with a soft, lint-free cloth and mild soap, avoiding harsh chemicals or ultrasonic cleaners. Store pieces separately in the provided pouch to prevent scratches, and remove jewelry before swimming or sleeping. For deeper cleaning or damage, contact support@beard-knight.com for guidance or repair options.

Kiki Fine Jewels offers replacement services for manufacturing defects; contact support@beard-knight.com with photos and order details within 30 days of purchase. We provide a 90-day warranty on all jewelry against defects, but wear and tear or misuse are not covered. Replacements may be subject to availability, with a turnaround time of 2-4 weeks.

Store your Kiki jewelry in the provided pouch or a soft-lined box to prevent tangling and scratches. Keep necklaces and bracelets separated, ideally hanging or laid flat, away from moisture and direct sunlight. Avoid storing with other metals or rough items to maintain their shine and condition.

Returns for Kiki jewelry are eligible within 30 days of purchase if items are unused, in original packaging, and with all tags intact; contact support@beard-knight.com to initiate. Exclusions apply to custom or sale items, and a return shipping fee of $5 will be deducted unless the return is due to a defect. Include your order number in the package, and we’ll process it within 7-14 business days upon receipt.

Refunds for eligible Kiki jewelry returns will be processed within 5-7 business days after we receive your returned item, credited back to your original payment method. Shipping costs are non-refundable unless the return is due to a defect. You’ll receive a confirmation email once the refund is complete.

Kiki Fine Jewels allows exchanges within 30 days of purchase for a different size or item, provided the original jewelry is unused, in original packaging, and with tags intact. Contact support@beard-knight.com with your order number to request an exchange, subject to product availability. A $5 shipping fee applies for the new item unless the exchange is due to a defect.

Kiki jewelry is crafted from high-quality stainless steel and brass, offering durability and a sleek finish. Our stones are premium cubic zirconia and synthetic gemstones, chosen for their brilliant sparkle and consistent color. Each piece is designed with hypoallergenic materials suitable for sensitive skin. Variations in stone appearance may occur due to manufacturing, enhancing their unique appeal. Avoid harsh chemicals or excessive moisture to preserve their beauty.

Kiki jewelry comes in standard sizes for necklaces (16-18 inches) and bracelets (7-8 inches), designed to fit most comfortably. No customization options are available, but each piece is crafted to offer a versatile, ready-to-wear fit. Check product descriptions for specific measurements, and contact support@beard-knight.com if you need assistance with sizing.

Kiki Fine Jewels guarantees the authenticity of all jewelry, crafted with premium materials and synthetic stones as described. Each piece undergoes strict quality checks before shipping to ensure durability and brilliance. We provide a certificate of authenticity with every order, and our support team at support@beard-knight.com is available to address any concerns. Counterfeit protection is ensured through secure online transactions and direct sourcing from trusted manufacturers.

Reach Kiki Fine Jewels via email at support@beard-knight.com or through our online contact form on the website. Our team responds to all inquiries within 24-48 hours during business days.

If you encounter problems logging into your Kiki Fine Jewels account, ensure your email and password are correct, or use the „Forgot Password“ option to reset it. Contact support@beard-knight.com with your account details if issues persist, and we’ll assist within 24-48 hours. Clear your browser cache or try a different device if login fails, and avoid using public Wi-Fi for security.

You can cancel your Kiki Fine Jewels order within 24 hours of placement by emailing support@beard-knight.com with your order number; cancellations after this may not be possible if processing has begun. We’ll confirm cancellation and issue a refund within 5-7 business days if payment was made.